Virgin America is the highest-quality major airline in the United States, according to the 2013 Airline Quality Rating report, an annual study of airline performance. The lowest-rated? United Airlines.
The privately owned airline – founded by billionaire entrepreneur Richard Branson – has only been operating in the U.S. since 2007, but after just five years in the air it leads the way in timely arrivals, baggage handling and customer service. This is the first time it’s been included in the AQR ratings.
The Airline Quality Rating report is the premier statistical study of major airline performance in the United States and has been conducted annually since 1991. It’s authored by Dr. Dean Headley, a professor at Wichita State University, and Dr. Brent Bowen, a professor at Purdue University.
See where your favorite airline ranks!